OK, here's the situation. I'm helping some Co-Workers with their PC Problems and like, I can handle it.

Now, the thing is is that they basically tell me that windows doesn't load and they need it re-installed  but then when i say No Prblem then they go about saying, "Oh, I need my files backed up." i'm like OK but then they fail to tell me there are serious problems with the hard drive in the pc so i can't get to the files they want me to preserve. Now I'm just gonna look like I can't fix computers. If only they understood that if the hardware was bad then it needs to be replaced or repaired butnoow I'm stuck having to tell them their shit is fucked, putting me in a bad and unprofessional position.